Terms and conditions Solole.es

COLLABORATION AGREEMENT

On one hand, Manuel Caballero Álvarez with ID. 44604719-Z
In the name and representation of SOLOLE.

EXPOSE AND AGREE

1.- Solole is owned by Soluciones Integrales Vacacionales, S.L. (hereinafter SOLOLÉ) Wholesaler Travel Agency / Tour Operator with registered office at C/ Mendizabal, 37-2A (CP-35001, Las Palmas Gran Canaria) and provided with C.I.F. B-76003821 And Title-License: I.C. 024

2.- The product that Solole offers on its website will only be available to Travel Agencies that have previously received access codes from Sololé, which implies and acknowledges the acceptance by both parties of everything stated here. Likewise, the Travel Agency undertakes to comply with all laws and regulations that are applicable to this website and reservations made through it.

3.-In the event that any service sold through the web requires the consent of the final client, the Travel Agency has the obligation to inform them about it

4.- Solole undertakes to display on its website all the products and services available to it. Likewise, the Travel Agency accepts the reservation conditions and cancellation policies that are shown at the time of contracting the services.

5.- The Travel Agency, when requesting the access to our website accepts:

5.1.- Its employees, whether they are staff or interns, comply with the generic confidentiality obligations, not being able to copy, modify, reproduce or disclose to third parties the content displayed on www.solole.es without prior authorization.
5.2.- You will not use the website for any purpose other than contracting the Solole product.
5.3.- It will not use the information it may receive for purposes other than those stated or for actions that could harm Solole or third parties, even after the business relationship between both parties has been broken.
5.4.- Solole understands that all the data provided when contracting services are real and are authorized by the end customer.

6.- Solole, as the owner of the Web service, reserves the right to cancel this agreement.

7.- For the resolution of any conflict or dispute that cannot be resolved between both parties, it must be resolved in the competent Courts and Tribunals of Las Palmas de Gran Canaria.

8.- PAYMENTS. The Travel Agency is subject to a prepayment policy, with automatic cancellation of reservations made more than 48 hours prior to the check-in date.

9.- This contract is valid from the moment the Agency accepts the terms and conditions and shall be considered indefinite until either party communicates its termination.

GENERAL CONTRACT CONDITIONS

1.-Applicable legal regulation and acceptance of the conditions.

The contract, binding for both parties, under the terms provided therein, is instituted by the clauses contained in the General Conditions published in this brochure, which complete and develop the specific applicable legislation without contravening it. It is governed by the stipulations contained therein and is complemented by the provisions of the Combined Travel Law 21/1995 of July 6 and the regulations of the various Autonomous Communities, currently in force, on Travel Agencies at the date of publication of the brochure, whose application It will be based on the corresponding territorial scope, and other applicable regulations.

The fact of acquiring or taking part in some of the published trips, originates the express acceptance by the consumer of each and every one of the General Conditions, which will be considered automatically incorporated into the contract, without the need for its individualized written transcription in the same.

2.-Organization.

The travel organization has been created by SOLUCIONES INTEGRALES VACACIONALES S.L (Solole), CIF B76003821, with address at C/ Mendizabal, 37-2A, Las Palmas de Gran Canaria, and with license title I.C-024

3.-Our prices include.

Round trip transportation (when this service is included in the contract and according to your specifications).
The accommodation and/or alimony in the contracted regime in each case in the chosen hotels or establishments or in other similar ones in case of substitution.
Technical assistance during the trip, when this service is specifically included.
All other services and add-ons as specified.
Indirect taxes (VAT, l.G.l.C.), when applicable. And applying the legislation in force at all times. In hotel reservations, prices are generally per person and night, these prices are subject to certain days of minimum stay. For apartment reservations, prices are generally per apartment and night, unless otherwise indicated, and are subject to certain days of minimum stay.

4.-Our prices do not include:

Visas, airport taxes, vaccination certificates, local taxes that may be required upon client arrival (except when specified in the reservation itself), resort fees, and in general, any other service that is not expressly included as included in the price.

5.-Important notes about apartments and hotels.

Apartments.- When making the reservation, it is essential to make the correct declaration of the number of people who will occupy the apartment, this being the client's responsibility. In the rental of apartments, in general, the corresponding lease contract must be signed on site according to the authorized official model. This contract, to which the Organizing Agency is not a party, must be signed by the user, who will pay the corresponding deposit or civil liability insurance to be liable for any damages, if required. Key collection is normally done during office hours, at the building's own concierge or at the place indicated, with entry as a general rule starting at 5:00 p.m. the day of arrival and eviction around 10:00 h. on the day of departure, the apartments are delivered clean and must be left in the same conditions, (otherwise the establishment may charge a supplement). The apartments do not include cleaning during the stay unless otherwise indicated.
Hotels.- The quality and content of the services provided by the hotel will be determined by the official tourist category, if any, assigned by the competent body. Given the current legislation in this regard, which establishes only the existence of single and double rooms allowing some of the latter to inhabit a third bed, it will always be considered that the use of the third bed is made with the knowledge and consent of the people who occupy the room. The usual check-in and check-out times in hotels depend on the first and last service that the user is going to use. As a general rule, the rooms can be used after 12:00 p.m. on the day of arrival and must be vacated before 12:00 p.m. of the day of departure. Reservations are normally guaranteed until 6:00 p.m. When the contracted service does not include the permanent accompaniment of a guide and in the event that the user foresees his arrival at the hotel or apartment reserved on dates or times other than those outlined, it is necessary, to avoid problems and misinterpretations, to communicate as far in advance as possible. possible such a circumstance to the hotel or apartments directly. You should also consult the Agency, at the time of making the reservation, about the possibility of bringing animals, as they are generally not allowed in hotels and apartments. The hotel accommodation service shall be understood to be provided provided that the room has been available for the client on the corresponding night, regardless of whether, due to circumstances inherent to the package trip, the check-in time occurs later than initially provided. Formal dress is required to enter the restaurants.
Services: each service is specified when making the reservation. You must specify how to proceed so that customers can enjoy the contracted service. Clients must provide exact data so that the companies involved in the services can perform them correctly.
Graphic description: The graphic description of the services has been provided by the establishments, on the contracting dates, so their existence and characteristics are subject to possible variations.

6.-Luggage.

The user's luggage and other personal belongings will be kept with them, without the Organizing Agency being obliged to respond to the loss, theft, or damage that the user may suffer during the trip for any reason, including handling in transfers. In the event of suffering any damage or loss, it is recommended to present, on the spot, the appropriate claim to the Transport Company.

7.-Special economic conditions for children.

All children must be included in the reservation, regardless of whether they are charged in the price of the reservation or not, and regardless of their age. SOLOLE is not responsible if upon arrival at the establishment the reported age is not correct or not all passengers have been included.

The establishment may request proof of the age of the children.

8.-Cancellations and transfers.

SOLOLE accepts all reservations confirmed through the WEB in any case, except if fraudulent or malicious use of the same or blocking of rooms is deduced from it. The reservations are all nominative. It is not possible to change the holder of a reservation, unless the hotel allows it, so in these cases you must make a new reservation, and cancel the previous reservation with the conditions accepted at the time of confirmation.

Prices and descriptions are valid except in cases of typographical or contractual errors. SOLOLE will use its best commercial efforts to ensure that the information provided is accurate and up-to-date; however, SOLOLE excludes any liability for obvious descriptive errors (such as pricing), input errors, and technical errors that may occasionally occur. The provided information is given "as is," and SOLOLE makes no guarantees regarding the accuracy or validity of any information and hereby excludes all liability permitted by law. In the event it is determined that the applied price is incorrect, whether due to typographical errors, calculation mistakes, or any other cause, SOLOLE reserves the right to modify or cancel the reservation by notifying the client as soon as possible.

At any time, the user or consumer can withdraw from the requested or contracted services, having the right to a refund of the amounts that they have paid, whether it is the total price or the advance payment previously provided, but they must indemnify the agency with the expenses cancellation, if any.

In no shows, the expense policies are determined by the hotels and/or suppliers. No show expenses are understood to be 100% of the entire reservation, except if the hotel and/or provider communicate otherwise.

9.-Alterations.

Solole acts as a hosting provider, all assistance provided in this clause is provided by current trade laws. There may be cases in which Sololé has to relocate clients acting on behalf of the provider, for example in situations of overbookings, contractual changes, provider closure, mapping errors, etc. In these cases, Sololé will try to help you find the best possible alternative, maintaining the quality standards of the original hotel and within the area where said hotel is located, with a radius of 20 kilometers from the center of said reserved area, being able to offer accommodation in these 20 kilometers mentioned. In the event that the Suggested alternatives are not accepted, you may cancel and receive a full refund of all monies paid for the reservation of the accommodation in question (as long as the cancellation is received before the cancellation deadline). Sololé is only responsible for the standards of the hotel and the type of room reserved, and they are not obligated to offer hotels of a higher category, nor a superior room or room of a higher grade than a standard or alternative room, even if it is available in the original hotel.

In case of abandonment of the accommodation before the contracted date, SOLOLE does not undertake to make any refund unless it is received in writing from the provider notifying the non-billing of the days not enjoyed.

10.-Responsibility.

I. Your comments and suggestions will be well received. We ask you to send us such comments and suggestions, as well as any queries, complaints or claims, through our contact channels or the postal address indicated in clause 1 of these Conditions. In addition, our clients have at their disposal the book of complaint sheets. You can request them by calling 928 090 295 or through our contact channels. Your complaints and claims before our customer service will be dealt with in the shortest possible time and, in any case, within the legally established period. If you as a user consider that your rights have been violated, you can send us your complaints through the email address [email protected] in order to request an out-of-court solution to the claims.

II. Disclaimer. SOLOLE is not responsible for the deficiencies, inconveniences, damages and losses referred to the services that are the object of this document and originated as a consequence of any alteration of the normal work activity such as strikes, lockout, etc. SOLOLE is also not responsible for all damages that could be caused to customers and their property as a result of terrorist acts, robberies or any criminal offense that occurred within the establishments.

III. When the consumer appreciates "in situ" the non-execution or bad execution of the contracted services, he must immediately notify the provider thereof and within 2 business days to the Organizing Agency, in order to be able to solve it immediately. Failure to notify the Organizing Agency will mean that it is the consumer who must prove the breach in the execution of the contract before the Organizer or the General Directorate of Tourism and/or the relevant Court, since outside of that period the Agency It would be impossible for the Organizer to verify the veracity of the allegations, as well as to achieve a satisfactory solution for all parties involved. In the event that the consumer considers that the solutions arbitrated by the Organizing Agency have not been satisfactory, they may file a claim within a period of one month from the date of return from the trip before the aforementioned Organizing Agency that sold the trip and in the that it will be proven that the alleged non-compliance has been revealed in the two business days following its occurrence, without prejudice to the possible filing of any other claim that is deemed pertinent. However, the filing of any claim derived from the combined travel contract does not exempt the payment of the trip in any case.

IV. When the trip is made in own coaches or rented by the Organizing Agency. In the event of an accident, regardless of the country where it occurs, the consumer expressly submits to the legislation on road accidents of the nation in which the vehicle is registered, being able to take advantage, as far as personal damages are concerned, to the insurance of the same in accordance with the corresponding table of compensation provided for this purpose, and by virtue of which said compensation would be paid to the interested parties, beneficiaries or their legal representatives in the country of registration of the vehicle and precisely in the legal currency of the same.

V. The Organizing agency will not be responsible in any case for ignorance and non-compliance by the client with the established schedules.

11.-Privacy Policy and Data Protection.

Data Controller:

Soluciones Integrales Vacacionales S.L.U. (hereinafter, “SOLOLE”)
Address: C/ Mendizabal, 37-2A, 35001 Las Palmas de Gran Canaria, Canary Islands, Spain
Phone: +34 928 090 295
Email: [email protected]

Please read this Privacy Policy carefully. It contains important information about how we process your personal data and about your rights under current legislation. We reserve the right to update this policy at any time for business-related reasons or to comply with legal or jurisprudential changes. If you have any questions or require further information, you may contact us via the above channels.

You declare that the data you provide to us, now or in the future, are accurate and truthful, and you agree to notify us of any changes. If you provide personal data about third parties, you commit to obtaining their prior consent and informing them of the content of this policy.

I. Why do we process your personal data?

We process your data for the following purposes:

To manage your registration as a partner agency.
To comply with our legal obligations.
For statistical purposes and service quality management.
To administer and maintain our website and improve its quality and that of our services.

II. How long will we keep your data?

We will retain your data while you remain a registered agency and, in any case, for the time periods established by applicable legal regulations and as necessary to respond to any potential liabilities arising from the processing. Your data will be deleted when they are no longer necessary or relevant for the purposes for which they were collected.

III. Legal basis for processing

The legal bases for processing your data are:

Performance of a contract or pre-contractual measures.
Our legitimate interest in managing the website and improving services.

In the event that SOLOLE carries out international transfers of personal data outside the European Economic Area (EEA), it will ensure that such transfers are conducted in accordance with the appropriate safeguards established in Articles 44 and following of the General Data Protection Regulation (GDPR), such as standard contractual clauses approved by the European Commission, adequacy decisions, or binding corporate rules.

You may request more information about these transfers and copies of the appropriate safeguards by contacting: [email protected].

IV. Data sharing

Your data will only be shared with third parties when required by law or when necessary to fulfill your request.

No international data transfers are made.

V. Security measures

We adopt appropriate technical and organizational security measures to protect your personal data and prevent their alteration, loss, or unauthorized access.

VI. Automated decision-making

No automated decisions or profiling are carried out based on your personal data.

VII. Your rights

You have the right to:

Access your personal data.
Request rectification of inaccurate or incomplete data.
Request deletion when data are no longer necessary.
Request restriction of processing under certain conditions.
Object to data processing for reasons related to your specific situation.
Data portability..
Withdraw your consent at any time, without affecting the lawfulness of prior processing.

To exercise your rights, you must send a request along with a copy of your national ID or any other valid identifying document, by post or email to the addresses provided above.

VIII. Complaints

You also have the right to lodge a complaint with the Spanish Data Protection Agency:

Webside: www.agpd.es

IX. Policy updates

This Privacy Policy may be updated due to business decisions or legal requirements. We recommend that you review it periodically.

12.-Cookies Policy

In compliance with Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI-CE), and the General Data Protection Regulation (GDPR), we inform you that this website uses cookies.

What are cookies?

Cookies are files that are downloaded to your device when accessing certain web pages. They are used to store and retrieve information about users browsing activity and are used to recognize users and improve the services offered.

Types of cookies we use

I. Technical (necessary) cookies:

These allow navigation through the website and the use of its different options or services.

II. Personalization cookies:

These store information so that users can access the service with certain predefined characteristics (e.g., language, browser type, etc.).

III. Analytics cookies:

These allow us to monitor and analyze user behavior. We use Google Analytics to understand site visits, traffic sources, and other statistical data.

IV. Advertising and third-party cookies:

These are used by platforms such as Facebook, YouTube, or Google Ads to display content tailored to your interests.

How to disable cookies

You can allow, block, or delete cookies installed on your device by configuring your browser settings. Below are links to help you manage cookies in the most common browsers:

Cookie consent

When you first access this website, a notice will inform you about the use of cookies, allowing you to accept or reject their installation—except for strictly necessary cookies.

13.-Validity.

The validity of the contract is indefinite while one of our services is being used. However, changes in said information will be valid, both in the characteristics of the services included and in their prices, when they have communicated it to the consumer before the conclusion of the contract or modifications have been agreed between the parties.

In proof of conformity and acceptance of the above, the parties accept this agreement at the time of completion of the reservation.

Certified by Soluciones Integrales Vacacionales S.L.U (SOLOLE)

14.-Legal Notice

I. Website Ownership

In compliance with the duty of information established in Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), we inform you that this website is owned by:

Company Name: Soluciones Integrales Vacacionales S.L.U.
Trade Name: SOLOLE
Tax ID (CIF): B-76003821
Registered Address: C/ Mendizábal, 37 - 2ºA, 35001 Las Palmas de Gran Canaria, Spain
Phone: +34 928 090 295
Email: [email protected] / [email protected]
Website Domain: www.solole.es

II. Users

Accessing and/or using this website grants the condition of user. From that moment, the user fully accepts the terms and conditions set forth herein. This website is intended exclusively for travel agencies, tour operators, and professionals in the travel sector.

Direct contracting by final consumers or end users (private individuals) is not permitted.

III. Use of the Website

The website www.solole.es provides access to information, products, and services related to wholesale travel agency activities. Users agree to use the website and its contents appropriately, in accordance with current laws and these terms.

IV. Intellectual and Industrial Property

All content on the website (texts, images, logos, source code, design, etc.) is the property of SOLOLE or its rightful owners and is protected under intellectual and industrial property regulations. Reproduction, distribution, or modification of the content without express authorization from the owner is strictly prohibited.

V. Disclaimer of Liability

SOLOLE shall not be held responsible for damages resulting from misuse of the website, possible errors or omissions in the content, or the transmission of viruses. The use of the website is the sole responsibility of the user.

VI. External Links

This website may contain links to third-party websites. SOLOLE assumes no responsibility for the content or privacy policies of those external sites.

VII. Applicable Law

These terms are governed by Spanish law. For the resolution of any disputes arising from access to or use of the website, the parties submit to the jurisdiction of the courts of Las Palmas de Gran Canaria, expressly waiving any other jurisdiction that may apply.